It is possible to cancel the reservation without penalty up to 24 hours before check-in.
Exceptions are made for special season (Christmas and New Easter). The charge of 100% of the total of your reservation will be made, in case of canceling 24 hours before your arrival (expected check-in day) you’ll be charged 100% of the total stay. If you cancel after 00:00 local time, less than 1 day before arrival. A deposit of 50% will be required for the confirmation of your reservation. 100% of the total stay deposit, will be charged on the day of your arrival. The amount can be paid in cash or credit/debit card.
Personal Data Policy Privacy and Personal Data Policy: applicable to Users of his Hospitality Business when making a reservation.
Data Controller (we): the Hospitality Business which will provide to you, the user, the requested service. Our identification and contact details are available on the website you used to make your reservation / to pose your questions to us. They will also appear on our invoice which we’ll send to you.
Data Compliance Officer: not applicable to Data Controllers’ activities.
User: you, who filled in the reservation form or any other documentation related to it.
Purpose: the purpose of processing the data provided through this form is to manage the reservations made by you, user and/or to answer to the questions / requests you posed.
Legal basis: – Either the need to perform our contract with you, user / the need to take steps at your request prior to entering into a contract. – Or the consent of you, the user, by ticking in the box of acceptance of the Terms and Conditions of which this Privacy and Personal Data Policy is an integral part.
Duration: We will store the data provided by you, the user, during the time necessary for the management of the reservation you made, as well as of the accommodation services you requested. Once the management is finished, your data will be kept for six (6) months. If you consent to receive marketing and/or commercial information, your data will be stored until you revoke your consent.
Processor:we engage our partner Cloudebds for carrying out the reservation’s engine of our business. Cloudbeds acts under our authority and we have signed a contract with Cloudbeds for the provision of their services. We have instructed Cloudbeds in written as per how the processing should be done. Data subjects different from the users: Where you, user, provide us with personal data pertaining to a different data subject from yourself, you are responsible for such acts as well as for obtaining the respective consent of such data subjects for the provisioning of their data.
Transfer of Data: We shall not transfer personal data to a third country outside the EEA (European Economic Area).
Subject rights: Data Subjects can exercise their rights of access, rectification, cancellation and opposition by sending an email or through the postal service to the contact details on our reservation website and on our invoices.
Supervisor authority: if a data subject considers their rights affected, they can also appeal to the competent supervisory authority of the Member State concerned.
More info at: https://ec.europa.eu/ info/law/law-topic/dataprotection/data-protection-eu_en
